Support
Real answers from the people who build LemCall.
Contact us
We reply to every email, usually within one business day (Monday to Friday, 09:00 to 18:00 UK time). Include your account email and, if it's about a specific meeting, the booking confirmation so we can find it quickly.
Signed in? You can also open the help widget in the bottom corner of the dashboard to send us a ticket with your account details attached.
Common topics
- Getting started
Create your first booking page, set your availability, and share your link.
- Connecting a calendar
Link Google, Outlook, or Apple Calendar so LemCall never double-books you.
- Zoom integration
Add, use, and remove the LemCall app for Zoom, with troubleshooting steps.
- Billing and plans
Manage your subscription, invoices, and payment method.
Frequently asked questions
- I can't sign in to my account.
- Use the magic link or password reset option on the sign-in page. If the email doesn't arrive within a few minutes, check spam, then email us and we'll verify the address on file.
- How do I cancel or reschedule a meeting?
- Every confirmation email contains Reschedule and Cancel links that are unique to that booking. Hosts can also manage any meeting from the Bookings page in the dashboard.
- A booking didn't generate a meeting link.
- That usually means the video provider connection expired. Open Integrations, reconnect the provider, and the next booking will generate a link automatically.
- How do I export or delete my data?
- Go to Account settings to export your data as a file. To delete your account and all associated bookings, use the delete option in Account settings or email us and we'll process it.
Policies and security
Read how we handle your data in our Privacy Policy, the rules of the service in our Terms of Service, and our infrastructure practices on the Security page.
Security issue to report? Email support@lemcall.co with "Security" in the subject and we'll prioritise it.
Building on our API? See the developer documentation.