Key Takeaways
- Acuity Scheduling: A Squarespace-owned appointment system built around client-facing businesses: intake forms, packages, deposits and recurring appointments.
- Setmore: An appointment tool aimed at small service businesses, with staff logins, a customer-facing booking page and point-of-sale style extras.
- Both price by headcount in their paid tiers, so cost tracks team size.
- LemCall is a flat-rate third option with unlimited hosts and routing included.
Acuity Scheduling in one paragraph
A Squarespace-owned appointment system built around client-facing businesses: intake forms, packages, deposits and recurring appointments.
- Client-business features: intake forms, appointment packages, gift certificates and deposits.
- Recurring appointment series, which salons, clinics and coaches depend on.
- Tight integration with Squarespace sites.
Acuity prices in tiers based on how many staff calendars you need, so the bill steps up as you add practitioners. Higher tiers unlock multiple locations and advanced client features rather than more bookings.
Setmore in one paragraph
An appointment tool aimed at small service businesses, with staff logins, a customer-facing booking page and point-of-sale style extras.
- Service businesses with walk-in style appointments and named staff.
- A free tier that covers a small number of users.
- Customer-facing booking with reminders out of the box.
Setmore charges per user above its free tier, with payments and advanced reminders on paid plans. Cost grows with the number of staff who need logins.
How to choose between them
Two appointment tools for service businesses. Acuity goes deeper on packages and intake; Setmore is lighter and cheaper per staff member.
- Pick Acuity Scheduling if: Your business runs on packages, memberships, gift certificates or recurring appointment series — those are Acuity's core strengths and worth paying for.
- Pick Setmore if: You run a physical service business where staff, walk-ins and point-of-sale are the daily reality.
The third option most comparisons skip
Both Acuity Scheduling and Setmore price by headcount in their paid tiers. If the reason you are comparing them is cost as your team grows, neither model solves that — you are choosing which per-head bill to pay.
- LemCall is one flat price per workspace, with unlimited hosts on it.
- Round-robin, weighted rotation and availability-aware assignment are included.
- The free plan takes unlimited bookings across two booking pages with calendar sync.
- Every booking becomes a contact with its full booking history.
That is not a reason to rule either product out — both are good at what they are built for. It is a reason to price all three before you commit.
Action Steps
- 1Write down how many hosts you will need in twelve months, not today.
- 2Price all three at that number rather than at your current size.
- 3Test the booking experience as the recipient, not as the admin.
Frequently Asked Questions
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